Australian Product Guide aims to correct material errors quickly without turning an unverified report into a new error. Corrections are evidence-led and are made at the authoritative record or content source wherever possible.
How to report a correction
Email contact@australianproductguide.au and include the relevant Australian Product Guide page URL, the product or statement involved, what you believe is incorrect, and any manufacturer, retailer or other credible supporting source you have. You do not need to provide sensitive personal information.
How Australian Product Guide verifies a report
Australian Product Guide checks the exact product or page, the source supporting the existing statement and the evidence supplied with the correction. Where evidence conflicts, Australian Product Guide favours the strongest source for the exact Australian model and context.
How a correction is made
Where the issue is confirmed, Australian Product Guide updates the structured product record or authoritative page content first. Related comparisons, recommendations, guides, retailer links or imagery are then checked where the correction could affect them.
Material corrections
When an error materially changes the meaning of a recommendation, disclosure or policy position, Australian Product Guide may note the change in its public update information rather than silently changing the visible outcome.
Review dates and freshness
A review or update date should change only when a substantive research, policy or release event has occurred. Australian Product Guide does not advance dates merely to make content appear fresh.
Other enquiries
Privacy matters, general feedback and business enquiries can also be sent to contact@australianproductguide.au. Retailer order, return and warranty matters must be handled by the retailer or manufacturer that controls the transaction.